Information about Personal Data Processing

Introduction

We wish to assure you that for our company with the brand name FETOLIA and the site fetolia.com, (hereinafter “the Company”) the protection of our customers’ personal data is of paramount importance. For this reason, we take appropriate measures to protect the personal data that we process from any loss, leakage, alteration, transmission or any other form of unauthorized processing and to ensure that the processing of personal data is always carried out in accordance with the obligations set forth, both by the company itself and by third parties who process personal data on behalf of the company.

What is GDPR?

The General Data Protection Regulation (GDPR) is the new European Union (EU) regulatory framework. The purpose of the Regulation is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of individuals and in particular the right to the protection of personal data.

Data Protection Officer (DPO)

The COMPANY, informs you that for the purposes of conducting its business activities it processes personal data of its customers in accordance with the current national legislation (Law 4624/2019) and the European Regulation (2016/679) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter the “Regulation”, as in force. For any issue regarding the processing of personal data, please contact us directly by email at: info@fetolia.com.

What is the purpose of processing, how do we use your personal data and what data do we collect directly from you?

We use your data in various ways which differ depending on the purpose of processing.
There are actions which the COMPANY will be unable to perform unless it has certain Personal Data, such as your Personal Data required when processing your orders so that they can be delivered by the carrier to you and not to someone else. Therefore, data concerning your identification, as well as contact details are absolutely required and necessary for any transactional or contractual relationship with the Company. Regarding personal data that we collect directly from you as customers, you must promptly inform us of any change thereof that concerns you, and respond to any of our requests for an update.
Purposes of processing your personal data are the following:

(a) Provision of services that you assign to us and wish to receive from us such as for example the execution of your orders
Execution of your orders:
To deliver your orders and for after-sales support, the necessary information we need is:
• the name and surname and for professionals VAT and full company details, so that the employee who makes the delivery knows who to deliver to
• the invoicing and/or delivery address so that you can pick it up at your place
• the telephone number so that we can contact you regarding your order
• the mobile phone number so that you may be informed electronically via messages or any telephone communication regarding your order
• your email address (email) to receive updates regarding your order.
• All of the above are further necessary for the prevention and detection of fraud against you and against our company

Account Creation
To create a Member Account, you must provide us with your email address and set your own personal passwords.

Credit/Debit/prepaid Card Details
The COMPANY does not hold or ask for credit/debit /prepaid card information for your orders. If you choose a method of payment that involves the above, the system will redirect you to the digital system of the banking institution to complete the card payment process.

Contact via website form
We collect data on our website at the point where you have the opportunity to complete the form regarding proposals for improvement and complaint registration. In the form listed as improvement suggestions, we collect your data, name and email, in order to evaluate the content of the request to improve the company’s goals and products and may keep a record of requests for historical reasons. In the form listed as a new complaint, we collect data, which is used to provide you with the best possible service to your request and is retained only for that purpose.

(b) After giving us your consent and only when you have provided us with the required details, either when purchasing a product or when you subscribe to our newsletters or make individual contact, you will be enabled to enjoy all the information and offers we provide via email and text messages.

What are the legal reasons for processing your personal data?

The COMPANY processes your personal data in a transparent manner in accordance with the principles of legality, proportionality, confidentiality and integrity, limitation of purpose and accuracy, specific data retention time and data minimization.
Legal reasons for processing your personal data are:
(a) the provision of services you assign to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, (the need to process your data in the context of our contractual obligation or in accordance with pre-contractual stages at your request to provide you with our services) to prove your orders, to contact you regarding your orders and in general where it is logically necessary or required for the best possible service.
(b) Safeguarding and protecting yours and our Company’s legitimate interests. Thus, on our website we use information, such as IP address, location information, users’ devices, etc. to locate or to prevent fraud or malicious abuse our website.
(c) compliance with legal obligations, such as regulatory compliance for tax purposes
(d) the consent you provide under the specific conditions set by the legal framework, in order to subscribe to the newsletters, receive updates on products, services, offers, participate in a satisfaction survey, send you personalized updates.

Are minors and children allowed to use our website?

The purchase of products through our website is allowed to whoever is at least 18 years old.

Data transmission

The COMPANY transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf.
Specifically, the company uses an electronic platform of a cooperating third party, in which the data registered during the registration of the user in the account as well as its content are kept. Specifically, in the cooperating company which operates as the processor, the data of the customers who create an account, your purchase history are recorded and kept, as well as the relevant provision of your consent for these actions is recorded in its system, where it has been requested and provided. on your part in accordance with the applicable legal framework.
Moreover, for the purposes of implementing the sale contract, data is transmitted to cooperating parties to whom the execution of part of the contract has been assigned, such as transport and delivery companies or pick-up points selected by you.
In these cases, the COMPANY remains responsible for the process of your personal data and sets out the individual aspects regarding processing, and concludes a contract with any third parties to which it gives processing activities, in order to ensure that processing is carried out in accordance with applicable legal framework and that any natural person may be free and unhindered in exercising legal rights.
The COMPANY has legally ensured that processors on its behalf meet the requirements and provide adequate assurances of the application of appropriate technical and organizational measures so that the processing of your personal data ensures the protection of your rights.
We may share your information with relevant bodies, law enforcement agencies, state authorities and other third parties, when legally allowed, for the purpose of preventing or detecting criminal acts, provision of account information, etc.

Storage Period

The data storage period is determined based on the following specific criteria depending on the case:

• When processing is imposed by applicable legal provisions, your personal data will be stored for as long as the relevant provisions require.
• When processing is performed based upon a contract, your personal data is stored for as long as is necessary for the execution of the contract and for the establishment, exercise, and/or support of legal claims under the contract.
• For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. The revocation of the consent does not affect the legality of the processing based on the consent in the period prior to its revocation.

Moreover, we will keep your account data for as long as you keep it and you have not requested its deletion. Your data, which you provide to us so that we provide you with services, will be maintained for as long as necessary so that we can continue to provide you with these services. If it is logically necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or impose terms and conditions, we may keep some of your information as required, even after your account expires or until we no longer need to provide you with your services.
To revoke your consent, please contact our COMPANY by email: info@fetolia.com. You can also use the unsubscribe options by following (clicking) the corresponding link, which exists in our online communications.

What are your rights in relation to your personal data?

Every physical person whose data is processed by the COMPANY enjoys the following rights.

• Right of access:
  You have the right to be aware of and verify the legality of the processing. Therefore you have the right to access the data and receive additional information regarding its processing.
• Right to correction:
  You have the right to study, correct, update or modify your personal data by contacting the above contact details
• Right of erasure:
  You have the right to request the erasure of your personal data when we process it with your consent or in order to protect our legitimate interests. In all other cases, (such as when there is a contract, an obligation to process personal data required by law, or for public interest reasons)this right is subject to certain restrictions or does not exist as the case may be.
• Right of Restriction to Processing:
  You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you question the accuracy of personal data and until verified, (b) when you object to the erasure of personal data and request instead of their erasure the Restriction of their use, (c) when personal data is not required for processing purposes, however, you are required to establish, exercise, support legal claims and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and prevail over the reasons for which you object to the processing.
• Right of Objection to Processing:
  You have the right to object at any time to the processing of your personal data in cases where, as described above, this is necessary for purposes of legitimate interests that we seek as editors, as well as for processing for direct commercial purposes. preparation of consumer profile.
• Right to portability:
  You have the right to receive your personal data free of charge in a form that will allow you to access, use and process it with the commonly used processing methods. You also have the right to ask us, if technically possible, to forward the data directly to another controller. This right exists for the data that you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

To withdraw your consent, contact us by email: info@fetolia.com.

Information on Cookies Policy

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Personal Data Security

The COMPANY implements appropriate technical and organizational measures with the aim of safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to it, its use, modification or disclosure. In any case, the functioning of the internet and the fact that it is free to anyone does not allow for the provision of a guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures, gaining access and possibly using personal information data for unauthorized and/or unlawful purposes.

Links to other sites

Our website may contain links to external and third-party websites. The COMPANY is not responsible for the privacy practices or content of other non-COMPANY websites. Therefore, we recommend that you read carefully the confidentiality statements of these foreign websites.

Changes in the Privacy Policy

Information about our company’s privacy policy reflects the current state of data processing on our website. In the event of changes in data processing, this information for data protection will be updated accordingly. Our website will always have the latest version of this data protection information so that you are informed about the scope of data processing on our website. We recommend that you are always aware of how we process and protect your personal information. All future changes regarding this Privacy Statement will be made known on our website.